Below is some helpful information for shoppers to know about shopping at Gordon Food Services (GFS).
Do shoppers need to ask for tax exemption?
Yes. Shoppers should let the cashier know they have a tax-exempt order, and provide the cashier with the Shipt ID number 2752143. If the cashier isn’t sure how to complete a tax-exempt order, shoppers can tell them that Shipt will be on the Accounts Receivable menu.
Can shoppers use self-checkout at GFS stores?
Yes, shoppers can use any lane to check out.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from GFS. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, Shipt does not have a loyalty program with GFS stores.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. GFS stores specialize in bulk purchasing and don’t provide plastic bags for customers.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: GFS has the right to accept or refuse returns for any items.
To complete a return for a GFS order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What should shoppers do if a member has an issue with their order from GFS Stores?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!